PRIVACY POLICY & SMS TERMS
VIC Mobile Mechanic LLC respects your privacy. This policy explains what information we collect, how we use it, and the terms that apply when you consent to receive text messages from us.
1. Information We Collect
When you submit a quote request, book an appointment, or contact us, we collect the information you provide directly: your full name, phone number, email address (if provided), vehicle year/make/model, your license plate number and VIN if you choose to share them (used only to identify your vehicle and order the correct parts), a description of the problem, the location of the vehicle, whether the request is for a residential or commercial/fleet vehicle, your preferred language, and your preferred contact method.
We do not collect sensitive financial data such as credit card numbers through this website. Payment and invoicing details are handled separately at the time of service.
2. How We Use Your Information
We use the information you submit to:
- Respond to your quote request by phone, text, or email.
- Schedule and perform on-site mobile auto repair at your location.
- Maintain detailed client vehicle histories so returning customers do not have to repeat themselves.
- Tag and organize requests by service type, city, and preferred language.
- Communicate about your specific repair, parts availability, and scheduling.
We do not sell or rent your personal information to third parties.
3. SMS Text Messaging Terms & Consent
By checking the SMS consent box on our quote or booking forms, you agree to receive text messages from VIC Mobile Mechanic LLC about your request, including quotes, scheduling, and service follow-up.
- Consent is not a condition of purchase. You may request service without agreeing to receive text messages.
- Message and data rates may apply from your mobile carrier.
- Message frequency varies and depends on your service request and scheduling needs.
- To opt out, reply STOP to any text message from us at any time. You may also reply HELP for assistance.
- Carriers are not liable for delayed or undelivered messages.
We do not send marketing text messages without your explicit opt-in consent. SMS is used primarily for service-related communication regarding your specific request.
4. Data Retention & Vehicle History
We retain client and vehicle history records so that returning customers benefit from continuity of service and never have to repeat past symptoms or repairs. You may request a copy of your information or ask us to delete it by contacting us directly.
5. Cookies & Analytics
This website may use standard browser cookies and analytics to understand how visitors find and use our pages so we can improve the site. We do not use cookies to identify individual visitors personally.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, contact Vic directly using the details below.